Many companies are asking employees to work from home, even those serving in the mission critical business functions such as contact centers
"Cisco customers have long taken advantage of our virtual contact center and remote agent solutions. Many are reaching out for advice on how to expand these capabilities for agents and supervisors to work from home. They are looking for ways to quickly respond to customer concerns and questions, while also proactively preparing for any potential impact to the business.
Some companies need to add an additional contact center system to offload call volumes from an existing system. Other companies need a contact center solution that doesn't require a VPN for agents to work from home. In addition, companies who don't yet have a contact center are looking to provide their customers with an 'emergency hotline' to handle urgent questions. These needs are growing exponentially..."
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